Wednesday, 17 August 2016

When is a guarantee not a guarantee ?

This plastic box is the inverter for our solar power system, it is just over 2 years old and has stopped working. So the solar power and hot water are not working. In the paperwork and on the website the company we bought the system off say the offer a 5 year guarantee on the inverter. However, when we contacted them they said that since the manufacturer has gone out of business we cannot use the guarantee and must pay for a new one at the cost of 460 pounds.

I have written to the company and have asked them to honour the guarantee as they are a Which preferred provider and we paid slightly more to get service from a reputable company. The owner is away on holiday until Saturday so I hope they do the right thing and honour the guarantee ! I have already had some advice and I know that we are right, so here's hoping !

No comments:

Post a Comment